STILL NO RESOLUTION TO REVOLVING LAON ISSUE

I HAVE A REVOLVING LOAN AND A COMPALINT REFERENCE ***NF. I WAS CONTACTED WITH MY INITIAL COMPLAINT AND TOLD THAT MY ACCOUNT WOULD BE REMOVED FROM THE COLLECTION ATTORNEY'S WITHIN 3-5 DAYS. IT HAS NOT BEEN REMOVED.I WAS TOLD THAT MY BALANCE ARE FIXED AND AFTER A LONG CHAT VIA MY BANKING APP WITH A PRIVATE BANKER IT WAS ESTABLISHED THAT I HAVE NO MONIES OWING AND THAT I SHOULD HAVE AN AVAILABLE BALANCE AVAILABLE.WELL I HAVE A -BALANCE AND NO AVAILABLE BALANCE TO ACCESS AN I AM STILL BEING CALLED BY THE COLLECTION AGENTS AND YOUR PAYMENT FOR THIS MONTH HAS BEEN MADE.I WAS TOLD THAT RELEVANT DEPARTMENT WAS INFORMED THAT THEY HAVE TO UPDATE MY INFORMATION AT THE RELEVANT CREDIT BUREAUS BUT THAT CAN ONLY BE CONFIRMED AFTER 21 DAYS,SO BASICALLY NEXT MONTH.THERE IS "A FEW" AGENTS INVESIGATING THIS VERY EASY TO FIX ISSUE BUT I AM STILL AWAITING A RESOLUTION AND END POSITIVE RESULT TO THIS "INVESTIGATION"