Still no resolution for DECEMBER complaint

I took out a cellphone with FNB Cellular and they did not offer me cellphone insurance.<br> <br> I phoned in days later to request insurance. I was told that someone will contact me. They eventually contacted me and we did not complete the application due to missing information. The lady did not call me back as agreed the following day so I sent an email to [Email Removed] requesting that they call me to conclude everything so I can start PAYING. <br> <br> They failed to phone me. <br> <br> My cellphone was ****** on the 19th of December and now I wanted to discuss a way forward seeing as though they did not conclude my application. I was willing to pay every single installment I would have paid including the excess and claim for a new device. <br> <br> I called in and was sent from pillar to post between FNB Cellular and Smart Devices. I eventually placed a complaint on the 23rd of December (not resolved), another one on Jan 14 and another on Jan 26...ALL NOT RESOLVED. It is way past their 24hr mark of dealing with complaints and I still haven't discussed a way forward. I requested all my phone calls for Ombud reasons and they refuse to send me the calls.<br> <br> It is now September, still no solution!!