Still No Resolution After 18 Months – Unacceptable Communication from FNB

I am extremely disappointed that after leaving a review on this platform regarding FNB's failure to attend to my issue for over 18 months, nothing has changed. A consultant did eventually contact me following the review, but unfortunately, that brief interaction has amounted to absolutely no progress. My phone calls and emails have gone unanswered, and the matter remains unresolved.

It is deeply concerning that a bank of FNB’s stature can show such disregard for customer service and basic communication. I have exercised patience for far too long, and it is unacceptable to be left in the dark on an issue of this duration and seriousness.

This experience has severely undermined my trust in FNB. I expected far more from a financial institution that claims to value its customers. I am now left with no choice but to escalate this further through formal complaints and regulatory channels if I do not receive a response and resolution without further delay.

Enough is enough.