Still no resolution

I lodged a complaint with FNB about my account being debited without permission to settle the smart device account. I was sent an email by Shane Raynor informing me that he has escalated the matter to the collections department and they will discuss the reversal with me. The next day I received a call from a consultant in the collections department who informed me that FNB had a right to debit money from any of my accounts and there's nothing I can do about it. I'm really shocked and disappointed at how FNB treats their customers and feel that at this point I have no alternative but to close my accounts with FNB and move elsewhere.