Still no resolution

I recently went to the FNB branch in Claremont, Cape Town to fetch the bank statement for a business account, as I assumed that I now had permission as we had signed the declaration and everything, only that was not the case. I was told that they had changed it to only allow 2 of the authorised signatories to fetch the instead of 1 (the treasurer) as indicated in our resolution and declaration. I don't understand why FNB is taking so long to fix this, as this was a process started early on in the year. All we want is ONE signatory to be able to fetch the bank statements.