Still no resolution.

It has been more than a week that this has been going on.

All I want is to transfer my OTP to Email, but despite numerous emails, a phone call and and online complaints, nothing has been done. Pinky Dhladhla said that someone would call me to complete the process, but a week later, nothing has happened. I rely on this account to send money to my family and now they have nothing to live on. I received a call that rang for all of two rings before the call was cancelled. I am not sure what the reason is for this banks seeming inability to make a simple call to complete a simple process, but it is causing major suffering to my family in SA and it is simply unacceptable.

Do you really not care about this? Is it that you want me to move to a new bank?

Please, sort this out. In eagerly await your call.