Still no resolution
3weeks later i'm still waiting for a paid up letter. It's ridiculous that it will take a whole 3 weeks to trace a payment. My account was settled on the 1st of June already. I sent a follow up email last week which was blatantly ignored . Can someone please do their work as i'm still getting demand sms's.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Credit Card Division who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Credit Card Division who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)