Still no resolution

I wrote a complaint about FNB last week, I will not go into the details again (FNB case number: 725219). The day after the complaint, I received three phone calls (within the space of a few hours) from three different consultants telling me the same thing. After the third call (by a consultant with a serious lack of customer service) I asked them to please only contact me once the issue has been resolved. That was last week, still no resolution. I received the \direct contact number"for Carol"