Still no refund or feedback

On 18 Dec 2015, I loaded a forex transfer through online banking. I then immediately requested the cancellation of the transfer. On 21 Dec 2015, the transfer was incorrectly completed. I immediately raised this with the forex department. On 23 Dec 2015, I received a mail from Sharon Roufail stating that the commission and handling fees were refunded but not the capital amount. She stated that the \complaints CEO\" would ensure that the capital amount is refunded. Then on 23 Dec 2015, the foreign bank charges were deducted from my account. I again raised this with Sharon who informed that the phantom \"complaints CEO\" would ensure that this amount is refunded.<br> <br> Since then, I have sent NUMEROUS emails, cc'ing both Sharon and the \"complaints CEO\". Sharon responds promptly requesting feedback from the \"complaints CEO\" however the \"complaints CEO\" never responds.<br> <br> Mail history:<br> 23 Dec - No response from \"complaints CEO\".<br> 24 Dec - No response from \"complaints CEO\".<br> 28 Dec - No response from \"complaints CEO\".<br> 25 Jan - No response from \"complaints CEO\".<br> 4 Feb - No response from \"complaints CEO\".<br> 10 Feb - No response from \"complaints CEO\".<br> <br> I require the refund to be affected IMMEDIATELY!"