1 reviews | Active since Mar 2009
STILL NO PETROL CARD????
This is the 3rd tine I am complaining about NO delivery of my petrol card. Despite me seeing the Branch Manager on the 16th and being promised that delivery will be on the 19th - it never happened. I went to FNB NewMarket on Saturday and the consultant who assisted me phoned the call centre and they said that they only started making the card on the Saturday and that delivery will be in 3 weeks time!!! I cannot wait that long. I have already waited almost a month! I am so sick of lies and bs excuses!!!
Please can someone from head office, who is beyond branch level rectify this situation?? I want delivery of my petrol card to be before the end of this week - otherwise I WILL close all my accounts with FNB and switch to Standard Bank.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
Your complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)