SB
Safiya B

1 reviews | Active since Oct 2009

30 Jan 2017, 17:53

Still no money in account

<p>after complaining about FNB Cresta not fulfilling our request to have money in a suspense Account transferred to hubbys account, the branch manager contacts me and assures me it will be done.</p> <p> </p> <p>sure it was done ... but the money still not clear a week later!</p> <p> </p> <p>pathetic FNB!!! I am so disappointed with your service and will consider taking my private banking account to a bank that can operate above board and fulfill clients requests</p> <p> </p> <p>i am utterly disgusted and disappointed by such a customer centric bank! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Jan 2017, 08:44
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)