Still No Help of Three Complaintes

This is the third time I'm reporting FNB on Hellopeter due to not get in contact with the correct department. I contact the loan department by the number I was given, I follow the prompts, select the correct prompt and then end up at a deferent department. Then they transfer me to the department I'm looking for wait 10 minutes for someone to answer and then the line drops as I'm explaining what I want. All done on a land line so cell phone signal is not a issue.

All I want to do is move all my account to a consolidated account and can't even get that right. I am unemployed and can't pay at this time all the accounts banking fees and was advised by FNB with my first complaint to look at this option but you can't get hold of them, even in a bank you can't get anywhere.

I just want help to manage and pay the accounts so I don't have to sequestrate but it seems it will be a option regarding the FNB. But if you miss a payment they are very quick to fine you for it or call you to resolve the matter.

I am in good mind to change banks until a time that my financial problems are solved or ended. Its now there choice if they want some money or nothing and try and get it from me!!!!

With the last complaint I just received a email no telephonically communication.