Still no help from FNB

I am yet to hear from FNB ,a consultant contacted me on Saturday and promised to keep me updated by calling me everyday until my issue is resolved, they never called me back.Honestly what is going on with FNB?I'm just so confused/concerned I'm not even annoyed anymore. I just need an explaination please. My main concern is the debit order that is now active on my account,I will be getting paid soon and I cannot afford to have the money debited from my account for a non existent loan.I need help please someone respond!!!!its been almost three weeks now no solution this is unacceptable!