1 reviews | Active since Feb 2019
Still no help from FNB
On Wednesday I got a call from FNB, after business hours, at 6:23PM to be exact. The person on the other line demanded my ID number to verify my card, I refused because the call was after hours and I've been a victim of ***** before. I explained to him that there must be a better way to verify me and he told me he was going to block my card. They blocked my card.
I spent an hour on the phone (my own airtime) being transferred from one department to the next with no success, this was on Thursday. It's Friday today and I've spent another hour trying to get this sorted. I cannot access my money. FNB has caused the biggest inconvenience and they're are refusing to call me. I've been promised call back with NOTHING. I am sick of this now.
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)