Still no help at all.....

On the 2nd of January I wrote to FNB about me being told that they cant cancel a debit order mandate. I then received an email from Lynette Van Der Walt telling me i need to go on the app to cancel that. FNB knows very well on the app there is no option even after you have selected the debit order for one to cancel it. My next best option is to have this stupid account closed as i cant be dealing with an institution that cant protect my funds nor help me when i have situations like this. Like really now 3 weeks later no joy with this. Please can someone call me today to help me find the best way forward on this.