Still NO help

so a week ago I wrote a complaint about FNB regarding my account. I then get a call from them saying that there is still nothing they can do to help me with my accounts yet Nedbank was able to help out a friend of mine with a similar request. I was then told the only way they can help me is to put me on consolidation, this is their only way to help . so yet they take money as and when they feel like It and still ***** over the customers. I'm not sure how long an email takes but I'm still waiting 5 days later to get an email of what they had suggested to me. I am now officially done with FNB AND I WILL NOT RECOMMEND THEM TO ANY BODY.