Still no help.
I have been trying since before last week to create an online Paypal profile to link to my non-FNB bank account; to no avail. I kept getting a 'discrepancy error'. I was referred to the eBucks division who closed my account. The reason for this was it reflected as the only dormant account I had with FNB. This was preventing me from creating said online profile. I was told to try again after 24 hours to create an online profile. This was on Thursday. Needless to say I still can't create that. I have tried calling a number I was given 6 times. Each time it rings once, it's picked up but no one speaks. I'm desperate for this online profile as I have money in the Paypal account that is due to me, yet I am being prevented from creating a profile by FNB, and I can't get through to the person who helped me in the first place. This is seriously frustrating!
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***