STILL NO HELP

I have been a client of FNB for almost 20 years. I am a professional and I need proper banking services in respect of my practise. I have tried everywhere and everything to find out what is the problem on my account and consistently have to deal with a person who takes instructions from a computer screen and robotically says NO. I am not able to access a person who I can speak to to tell me what is wrong and how I can fix it so that I am able to access proper banking services. It is clear that FNB only helps when it is in their interest to do so. When you need them, the answer is a resounding NO, NO, NO. I eventually got hold of a senior helpful person in September 2015 who indicated that I had an old credit card on their system that kept popping up all over the place. She advised that the listing would be removed and it would no longer be an issue. Today, however again, on application for over draught facilities the computer said no and its the same credit card that comes up again. It appears that after all the struggle to eventually get someone to talk to that was able to affect a proper response, the same situation remains, UNRESOLVED.