STILL NO FEEDBACK REGARDING THE ***** ON MY ACCOUNT - 2 WEEKS NOW

SO IT HAS BEEN TWO WEEKS NO FEEDBACK RECEIVED REGARDING THE MONEY THAT WENT OUT OF MY ACCOUNT THAT WAS ALSO PREVIOUSLY REPORTED AS ***** WITH FNB HOW CAN FNB NOT SORT THIS OUT NOT EVEN A DECENCY TO GIVE ME ONE PHONE CALL, I WILL BE TAKING THIS TO THE OMBUDSMAN TODAY. YOUR MONEY IS NOT SAVE WITH FNB .... I WILL BE CLOSING THIS ACCOUNT