HM
Hilda M

1 reviews | Active since Sept 2009

17 May 2017, 15:07

Still no feedback from FNB Premier

<p>It's been more than a week after my first inquiry and complaint. I requested on my online banking account to settle and close my revolving loan. After going through the process and closing the account, FNB still has not close the account and they are still charging me interest. They just refuse to assist me in solving the problem.</p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply17 May 2017, 16:48
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.

Regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

HM
Hilda M's update18 May 2017, 15:48
Reviewer Update

Still no feedback

HM
Hilda M's update22 May 2017, 15:20
Reviewer Update

Still no feedback from anyone from FNB. No phone call. The last comment was one Hellopeter that they have sent the complaint through and someone will give me feedback.

I cant believe that it can take almost two weeks!!!!!!!!

FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2017, 10:47
Official

Good Day

Thank you for your posting,

I have escalated this to the manager and you should receive feedback today.

Regards,

Daffnie Govender