Still no feedback

This is the 3rd report I need to log cause FNB either gives no feedback and just ignore follow up requests or just close your case like the last one without any feedback. Should I rather go onto social media and log a request because apparently you aren’t taking me seriously when I log requests on here? I’ve been trying to figure out where my money is for the last 6 months which FNB apparently tried to return to my Canadian bank? Please trace my previous complaints and five me feedback