SE
Sarah E

1 reviews | Active since Jun 2016

02 Oct 2016, 21:40

Still No Feedback 3 Months later

<p>As per my previous complaint. I am stiil being declined on ordering new devices. My private banker made contact with me then, he also said he could not see why i was being delined. He forwarded the comlaint to the device department... no one ever cam back to me. A lady contact me from my hellopeter complaint, said she would get the device department to come back to me. still nothing. its three months later! Again? Why am I paying to high bank fees....the service is ****!</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2016, 10:24
Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is ***

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

SE
Sarah E's update06 Oct 2016, 22:01
Reviewer Update

Please note I have not received any feedback as yet.

FNB (First National Bank)
FNB (First National Bank)'s reply07 Oct 2016, 11:07
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.

Regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)