1 reviews | Active since Jul 2016
Still no eBucks after 2 months of qualifying
<p>Hi. I am very disapointed that I switched to FNB. I was very excited to enjoy the innovative reward system. However, despite qualifying for getting rewards, I have not received 1 eBucks in my account. I contacted FNB multiple times and each time the consultant confirms that I should get eBucks, but that he/she does not understand why I haven't gotten any and that it is probably a system error. The problem has been escalated more than once and nothing is happening. FNB doesn't even contact me to inform me on any progress whatsoever. I find this unacceptable and unproffesional. </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 956960.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 956960.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
