SB
Stefan B

1 reviews | Active since Jul 2016

06 Jul 2016, 05:38

Still no eBucks after 2 months of qualifying

<p>Hi. I am very disapointed that I switched to FNB. I was very excited to enjoy the innovative reward system. However, despite qualifying for getting rewards, I have not received 1 eBucks in my account. I contacted FNB multiple times and each time the consultant confirms that I should get eBucks, but that he/she does not understand why I haven't gotten any and that it is probably a system error. The problem has been escalated more than once and nothing is happening. FNB doesn't even contact me to inform me on any progress whatsoever. I find this unacceptable and unproffesional. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2016, 06:58
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 956960.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)