KH
Keegan H

1 reviews | Active since Jan 2015

08 Nov 2017, 10:00

Still no delivery from MrD courier!!!!!!!!!

As great as FNB are, they continue to use a delivery service that is beyond poor. MrD courier do not answer phones before 9am besides their automated message saying operating hours are 8am - 7pm. Delivery scheduled for Friday 3rd Nov. Driver is a no show. The driver tells the agent that they could not find me, I was not there, which is absolute *******. They asked me to collect the card in Centurion. I refused and said I want it delivered as promised. I was told I would be first on the list come Monday 6th Nov. MrD was a no show. No phone call, nothing. Got through to an agent after waiting 10 minutes at a time, only for the call to be dropped twice. I would like MrD courier to deliver my card immediately as I am tired of waiting for dishonest drivers and an poor delivery service from Mr D.

FNB please fix this as I do not think your company deserves to be associated with a delivery service of this poor caliber.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Nov 2017, 10:35
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)