Still no Data or airtime after a week
<p>It's been over a week now where FNB has taken my money for a 1 Gig data and R55 airtime voucher that I purchased on the 27th July</p> <p>.i phoned Vodacom and they said it was not their problem . </p> <p>So I called FNB and they said they would escalate this for me and I got an email saying they would get back to me within 24 and 48 working hours , that was last Friday and I still have had no response from FNB whatsoever . This is horrible customer service for a Platinum account holder . I am even being ignored when I email the support email address . </p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 984866.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 984866.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 984866.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 984866.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
So I've received a reply from FNB saying that my Airtime has been loaded " according to Vodacom "
I can confirm that NO Airtime and NO Data has been loaded YET . this is going beyond ******* now where i have not had the airtime and data i paid for 2 weeks a go loaded onto my cellphone number yet .
i bought it on the *130*321# service and i am still waiting to see where is has gone to ? my moneys been taken off my account but nothing has shown up in my
if this keeps up and i have not had my Refund or the Airtime / Data i paid for before the end of this week i will be looking at changing banks because this is appalling
Is This what you get for being a Premier banker ?
So I've received a reply from FNB saying that my Airtime has been loaded " according to Vodacom "
I can confirm that NO Airtime and NO Data has been loaded YET . this is going beyond ******* now where i have not had the airtime and data i paid for 2 weeks a go loaded onto my cellphone number yet .
i bought it on the *130*321# service and i am still waiting to see where is has gone to ? my moneys been taken off my account but nothing has shown up in my
if this keeps up and i have not had my Refund or the Airtime / Data i paid for before the end of this week i will be looking at changing banks because this is appalling
Is This what you get for being a Premier banker ?