Still no communication

FNB's communication with me is pathetic! After my previous complaint on Hello Peter I received fast communication from FNB but regrettably the communication has seized once again and I still have no idea what is happening with my business account. I have sent them the same set of FICA documents several times and each time they want more documents. I have had no reply from them after sending the last set approximately 10 working days ago. They promised me a 24 - 72 hour turnaround time when emailing kentescalations but once again they have not delivered on their promises.