Still no card

Handed in 2nd set of bank statements. Paid another R145.00 for fees and still no activation on my card. Beginning to think they want me to cancel the initial application but then, the way I know FNB I will not get my money back. What do I still need to do to get this card to be activated? FNB left me no option but to write to the Bank Ombudsman. Incompetance, ignorance, that is how I would describe the personal in the Private Banking Credit Card Department. Let us see if you care enough to answer the Ombudsman. GOOD LUCK!