nM
nokuthula M

1 reviews | Active since Jan 2014

28 Jun 2016, 08:23

Still no bank card

<p>I opened my business account online on the 23rd of May I submitted all the required documents and I received an email stating it will take 3 working days for my account to be opened. A week later I receive a call from a consultant informing me that the account has successfully been opened and that someone will be calling me regarding the delivery of my bank card.</p> <p>A week lapsed without anyone calling me, I called the bank and i was told that no card has been ordered but they will order it, another 2 weeks has lapsed and still no bank card I have called again and still being told that no card has been ordered.</p> <p>I have to say I am really disappointing and frustrated at this process. Can I be assisted with this matter.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2016, 12:28
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 950691.

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)