Still no assistance- Kulula flights

I shared a complaint on 12 July about my claim for a charge back on Kulula flights. I received an email thereafter from FNB stating that the claim is with Visa and they cannot provide feedback.

This is unacceptable. FNB sent a notification to all clients saying that the we can request a refund for flights purchased. There were so many flights purchased, surely they should have automated this process. On news articles, it states that FNB has a designated refund process for Kulula flights. There is no such thing. You have to follow the system like with all complaints.

I submitted the claim on 1 July 2022 and to date I have not received any funds. The service received from FNB is ridiculous.

And you cannot call the call centre for feedback because there is no one at the call centre dealing with these claims. You have to send an email but no one replies to these emails. It is basically impossible to speak to anyone on the secure chat because those consultants never know what is going on.

I am not sure if I am going to get my money back.