Still no answer on complaint of last week.

After submitting a request on the FNB site for a banker to contact my husband regarding a query and waiting 4 days for a response which we never received I then laid a complaint on HelloPeter. I was then contacted asking for my husbands ID number which I happily gave. 7 Hours later I received 3 calls all of which went dead as we couldnt hear each other over the phone. Then received an email from said person asking when to contact, or telling us to contact her. I then immediately rep**** and sent her my husbands number as he is the account holder. I wanted an answer to my query before the debit order of the credit card, Guess what the debit order went off and I still have no answer and that was last week thursday. Service is pathetic. We will be closing our account as soon as we can.