1 reviews | Active since Mar 2010
Still no action
Still no action after my last complaint, I think FNB truly does not care about their clients anymore. I was called by FNB and told that they "acknowledged" my complaint. I was told that my account fee would be refunded and guess what - neither happened I was just charged the same amount again and my account still has not been downgraded.
Prior to that and after logging my initial complaint I phoned and requested that my account be downgraded but still nothing has been done and again I've been charged another R399 monthly account fee. My call reference requesting the downgrade was done on the 7th of September and my refence is *** - I was told the process takes 3 to 7 days and after this amount of time has passed that was clearly a lie.
Now again I have to phone in which is painful because they have the most horrible phone system to navigate with constant voice recordings telling you how wonderful their app is...what a joke.
David called me and confirmed the details of my downgrade request and also informed me about the process.
I'll be waiting to see if things go through the pipeline as promised, sad to think that the bank that I've been with for so many years has taken to treating me somewhat like someone that hasn't been loyal to them for several decades.
David called me and confirmed the details of my downgrade request and also informed me about the process.
I'll be waiting to see if things go through the pipeline as promised, sad to think that the bank that I've been with for so many years has taken to treating me somewhat like someone that hasn't been loyal to them for several decades.