CL
Cindy L

1 reviews | Active since Nov 2010

09 Sept 2016, 07:59

Still haven't resolved last issue with my Ebucks!

<p>What do you mean my accounts are not in good standing???? I want to know as it reflects badly on my management of my accounts stating I don't qualify for Ebucks Rewards. I want to know now, this has been carrying on for over a month, with no resolution on my previous complaint, just a "it's a problem with Ebucks, you need to wait", I have waited a month now.</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Sept 2016, 09:00
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ********** .

Regards Complaints Resolution

Melinda Duvenhage

Email address: ********** Tel number: ********** (option one)

CL
Cindy L's update10 Sept 2016, 09:12
Reviewer Update

Does your team ever contact anyone or do you do cut and paste responses so you look good to the public????