Still have not heard from FNB after reporting *****

I am very upset. I called FNB to report ***** that had taken place on my account , but i was left stranded with no card, no active banking plartform and very inconvenienced. The consultant did very little to help.

The consultant blocked my online backing profile and then asked me security questions after - I mean how do you expect me to know all the activities in my account or the last one without looking at my statemet? Now i am left with no card , i have to go to the branc to have that finxed... Does it look like i am fiddling with my thumbs with nothing to do, do i have time to go to the branch to make a new card?????????????????? Fix this!!! Someone fix this please!!!

As if that is not enough, i am still waiting for someone to call me and tell me how someone else managed to log in to my internet banking, no body has bothered to contact me from FNB. This is very very disappointing