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LP
Lerato P

1 reviews | Active since Mar 2017

30 Nov 2017, 10:05

Still have not gotten my refund even after one of your consultants confirmed she sent a request for refund

I lodged a complaint on the 28th November regarding an installment on my loan account. One of the services consiltants contacted me confifming she's sent a request for a refund on the 28th November.

I have not gotten any refund yet nor communication from Fnb.

This is such an inconvenience!!! Fnb where is the customer service experience????

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Nov 2017, 10:32
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

LP
Lerato P's update30 Nov 2017, 12:18
Reviewer Update
Hi Please see the response I received via email from your department. I'm not happy with the 24 hours turnaround time because this is a matter that was reported on Tuesday the 28 th November. Why must they investigate when the consultant concluded that I will be refunded R1500? I am not happy at all Dear Miss L. Phalatse, We acknowledge receipt of your complaint on the 30/11/2017. Your complaint is being investigated; FNB Loans Customer Experience will be in contact with you shortly. Kindly note our turnaround time is 24 business hours. Thank you FNB Loans Customer Experience
LP
Lerato P's update30 Nov 2017, 12:18
Reviewer Update
Hi Please see the response I received via email from your department. I'm not happy with the 24 hours turnaround time because this is a matter that was reported on Tuesday the 28 th November. Why must they investigate when the consultant concluded that I will be refunded R1500? I am not happy at all Dear Miss L. Phalatse, We acknowledge receipt of your complaint on the 30/11/2017. Your complaint is being investigated; FNB Loans Customer Experience will be in contact with you shortly. Kindly note our turnaround time is 24 business hours. Thank you FNB Loans Customer Experience