NB
Nick B
1 reviews | Active since Feb 2014
01 Feb 2019, 18:41
Still getting charged for Incontact SMSs
Let me keep this as short as possible.
Why am I still getting charged for InContact notification SMS's??? I downloaded the App years ago and get my notifications through there, because I was told by you that if I didn't I would be charged for notification SMSs
For at least the last two months, you've decided to randomly charge me for Incontact SMSs again. If that's the case, why am I even bothering to let this app waste valuable space on my phone? I never the app for anything, I bank on my PC, it's a much better experience.
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Replies (2)
FNB (First National Bank)'s replyOfficial
02 Feb 2019, 10:24Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply02 Feb 2019, 10:24
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
NB
Nick B's updateReviewer Update
04 Feb 2019, 10:06Received a call this morning, and was told that I don't qualify for the free Incontact service on my current account type, so I checked the pricing guide on the FNB website. It still says "R0.40 per sms OR receive inContact notifications for free via the FNB Banking App", so the information I was provided is incorrect. I have the app, and I'm getting the notifications through it, yet still getting charge the R0.40 for SMS's I don't require.
NB
Nick B's update04 Feb 2019, 10:06
Reviewer Update
Received a call this morning, and was told that I don't qualify for the free Incontact service on my current account type, so I checked the pricing guide on the FNB website. It still says "R0.40 per sms OR receive inContact notifications for free via the FNB Banking App", so the information I was provided is incorrect. I have the app, and I'm getting the notifications through it, yet still getting charge the R0.40 for SMS's I don't require.