JC
Janice C
1 reviews | Active since Aug 2013
30 Jul 2019, 09:16
Still don't have the money back
I have been issued with reference *** pertaining to the complaint I put on Hello Peter on 23 July. I was contacted by the Forex department on Friday, 26 July advising that they had my USD 1 553 back (an amount they paid out in error to begin with). They wanted to know what to do with the funds... as the amount had come out of my ZAR account. I told them.... and I have HEARD NOTHING SINCE, AND STILL DON'T HAVE MY MONEY BACK. I have mailed CEO Forex complaints, Business manager and the Care email addressed... NO REPLIES. This is not my personal money, it belongs in my deposit account.
You owe me the money, an apology and interest.
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Replies (2)
FNB (First National Bank)'s replyOfficial
30 Jul 2019, 11:16Good day Janice,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 Jul 2019, 11:16
Official
Good day Janice,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
***
JC
Janice C's updateReviewer Update
01 Aug 2019, 09:47AND STILL NOTHING FROM FNB. SHALL I LAY A CHARGE OF THEFT AGAINST YOU? WHAT WILL IT TAKE FOR SOMETHING TO ACTUALLY HAPPEN?>
JC
Janice C's update01 Aug 2019, 09:47
Reviewer Update
AND STILL NOTHING FROM FNB. SHALL I LAY A CHARGE OF THEFT AGAINST YOU? WHAT WILL IT TAKE FOR SOMETHING TO ACTUALLY HAPPEN?>