Still **** customer service!!

<p>I was told the balancing is done every week so surely last Friday it was done but you people haven't discovered that there is an extra money? For me to get a lame response "still waiting for feedback email has been escalated" i have to do a follow up.. Can i please get contact details to the Balancing Dept. then maybe just maybe i'll find joy with them because amongst FNB staff no one seems to know **** about this.. Because now it is either you tell me you keeping my money or do a reversal..</p>