AV
ANASTASIA V
1 reviews | Active since Dec 2018
20 Sept 2023, 11:03
Still continous poor pathetic service
After my previous complant with FNB, complaints department contacted me on Friday requesting me to sign and send docs via email which I did. I were promised that the issue will be resolved within 24-48 business hours. Phoned yesterday to follow up still mot succeeding and waiting. I am really disapointed. :( Re: ***NF
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ANASTASIA V's updateReviewer Update
02 Oct 2023, 13:00After I complained initially, I am till awaiting feedback regarding the complaint. The only issue which were resolved were the Duplicate transactions. I have still not received my Premier Cheque account upgrade bank card nor my Savings Account bank card. I have reported a Case on the 5th of August 2023 and still no feedback. This is a ***** case and all the docs/bank statements were sent through as requested. How long will I still have to wit just to get my money back. I requested chargebacks on eft transactions, were advised on 5 August that the transactions were sent to the Merchant's bank for it to be approved. And I am waiting 2 months now. I am really getting fed up and frustrated with the service I am receiving.!!!:(
AV
ANASTASIA V's update02 Oct 2023, 13:00
Reviewer Update
After I complained initially, I am till awaiting feedback regarding the complaint. The only issue which were resolved were the Duplicate transactions. I have still not received my Premier Cheque account upgrade bank card nor my Savings Account bank card. I have reported a Case on the 5th of August 2023 and still no feedback. This is a ***** case and all the docs/bank statements were sent through as requested. How long will I still have to wit just to get my money back. I requested chargebacks on eft transactions, were advised on 5 August that the transactions were sent to the Merchant's bank for it to be approved. And I am waiting 2 months now. I am really getting fed up and frustrated with the service I am receiving.!!!:(