Still can't port away from FNB Connect

Item: FNB (First National Bank)
Rating: 1
Author: Dominic S

This is an ongoing issue. You are not allowing me to port away from FNB Connect. Vodacom issues the request, you either deny it or don't respond. Release me from FNB Connect already!!!! Take a look at the screen shot I attach, the request is sent, I get the SMS with OTP/password, this is entered into Vodacom system and then nothing, no response from FNB and the process gets hung up. You are in breach of the Number Portability Regulations. I am sick of this, sick of the excuses and no actions. Do whatever you have to, release me from FNB Connect without further delay!

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

21 Dec 2017, 15:24

Good Day Mr. prodigal

Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the FNB Connect segment for investigation and feedback to yourself.

Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.

Thank you again

Kind Regards

FNB Hello Peter Desk

Rahim Salamaan

Hello Peter Service Recovery Consultant

***

FNB (First National Bank)'s reply21 Dec 2017, 15:24

Official

Good Day Mr. prodigal

Thank you for bringing your matter to our attention kindly note that we have reviewed your matter and forwarded the matter to the FNB Connect segment for investigation and feedback to yourself.

Your reference number in this regards is as follows: ***NF. You will receive feedback in 24 to 48 working hours.

Thank you again

Kind Regards

FNB Hello Peter Desk

Rahim Salamaan

Hello Peter Service Recovery Consultant

***

Dominic S's updateReviewer Update

15 Jan 2018, 09:14

This is still not resolved. I am still unable to port out. The port request from Vodacom on 21/12/2017 has still not received an ACCEPT or DENY response from FNB Connect, so this just results in the whole system just hanging in limbo, not allowing anything else to happen until a response is received. lehlohonolo.molefe [@] fnb.co.za promised to sort this out, he simply ignored my email. I have now lodged a legal complaint with ICASA (ref: CAS-68548-F7N4Q8) and will push for the highest penalty allowable by law against FNB Connect.

Dominic S's update15 Jan 2018, 09:14

Reviewer Update

FNB (First National Bank)'s replyOfficial

15 Jan 2018, 10:35

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint.

We sincerely apologize for the frustration and inconvenience caused.

Regards

Client Experience Team

FNB (First National Bank)'s reply15 Jan 2018, 10:35