STILL CAN'T MAKE PAYMENTS!!!

It has been roughly 1 month since I first made contact with FNB regarding my business account for Ashley Charter Express, not being fully active. As things turn out, my business account was flagged by some unknown person for some unknown reason.<br> There are no outstanding documents and everything is in order, as stated by Nabeelah from the business banking desk call centre, \the account needs to be handed over to a banker, in order for the authentication and full activation to take place\". Nabeelah said that she would communicate with her supervisor and ensure that my problem will get sorted out, that was on 26 February 2016 at about 10am. Still no pain relief and still no feedback! Why am I being charged bank fees and why has my problem not been sorted out????I wanted to move my entire business operation to FNB from Absa,but this whole experience is just painful!!!! Kindly advise if there is any intention to solve this problem, or can Absa keep my business?"