Still blocked, not shocked

So I was I debt, I'd like that to be transparent, I told FNB this and said I'd be making large payments into their account once I started recieving my salary as I work abroad.

In anticipation of this unasked them to please ensure my account is unblocked by collections. This I was told happened. Low and behold, I make a large payment into the account which they immediately take 40k of which is rightfully theirs. No problems there.

I want to start making payments and am I shocked, no, account still blocked after I had asked them not to and had received 3 emails stating they have unblocked the account a month back. Happy to say once you unblock my account I will be switching to standard bank.

Please unblock asap.

Thanks.