1 reviews | Active since Aug 2010
Still being charged without any service
<p>FNB is still charging me for a cheque account that haven't been used for two years now. Why can we open an FNB account online and have everything delivered to us but have to go to a branch to have an account closed. I have called the FNB call centre to have my accounts closed off since 2015 and I currently learnt that my debt review payments for my overdraft are being chowed by these monthly charges. I have just received payment and someone erronously paid into that account which i expected not be active. I have'nt been using this account since May 2015 and really want all these charges to reversed. My debt review payments which had been made into that account should go against my overdraft balance. I do not accept liability for these monthly fees. </p>
Good day Ms. modisebg
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. modisebg
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
I am still waiting for a response from FNB regarding my query. I called your call centre and I was informed that you are still working on my query.
I am still waiting for a response from FNB regarding my query. I called your call centre and I was informed that you are still working on my query.