1 reviews | Active since May 2012
Still being charged for speedpoint after device is collected
I have made a case after being billed a month after my Speedpoint terminal has been collected.
I gave notice to cancel in September
Last day of service was 31 October 2017
Device was collected on 1 November 2017
I was charged for the full month of November and my account is still open.
It is unacceptable that they tell me It will take up to 14 Working days to refund.
I want my account closed and my refund processed immediately!
Merchant Number: 442816
Hello Dead1y,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to your Private banker and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Dead1y,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to your Private banker and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)