STILL BAD SERVICE FROM STUDENT LOAN DEPARTMENT

THIS IS MY SECOND COMPLAINT. TWO AGENTS FROM FNB'S COMPLAINT DEPARTMENT PHONED ME AND PROMISED SOMEONE WILL CALL ME. STILL I AM WAITING. YESTERDAY AFTERNOON AT AROUND 15:15 I PHONED FNB AND THE LADY ANSWERING THE PHONE PROMISED TO CALL ME BACK AT 16:30. SHE ONLY PHONED AT 16:35 AND I WAS JUST TOO LATE TO ANSWER. SHE NEVER PHONED BACK. NOW - DOES FNB WANT TO ASSIST ME WITH A LOAN OR NOT???????????

ITS FOR A STUDENT LOAN AND I NEED TO SORT THIS OUT ASAP!!!!!!

I DID NOT EVEN GET AN ANSWER ON MY REPLY ON HELLO PETER!!!!!!!! IGNORANCE - ITS BLISS AT FNB!