still bad service and bad attitude towards gread customer service

<p>Once again I try do the right thing by query or complaining through the FNB email channels. But the response that I get, is that I get no assistance, except I am told to call in to find out what I need, then what is the use for me to query or complain about something via email if I get this kind of response?!? This ****es me off, why is it so difficult to ask the right department to contact me about my query? This did not happen in my 2 queries!!!! This makes one to rethink your stay at your current bank, I really enjoy staying at FNB, but this is getting me down. I don't have time to either always calling in that takes time, even time waiting for someone to oneday answer as I work long hours and I also don't always have time to go to a branch. And so email is the best way for me to seek help or to be called back about my query. Once again, my question is why the bad service and the difficulity to reply or call back with requested info?</p>