Still bad service

<p>A few weeks ago I was unhappy about my FNB private banking service.</p> <p>I logged a formal compalint. A lady contacted my and apologised and advise that she will assist me in downgrading my account. You can pull up the phone call. My number is ********** .</p> <p>Nothing has happend since then</p> <p>I am still paying for private banking services. This fee needs to be reversed and the company needs to refund this to me </p>