Still awaiting response on ATM dispute

On 16 May 2025, I attempted to withdraw R100 from the FNB ATM located at Spar Kenilworth. The transaction failed due to a technical error, and no cash was dispensed. I immediately submitted an ATM dispute form, and received confirmation that the matter was being investigated and I was given a reference number. To date, this issue remains unresolved, despite the time that has elapsed. I attempted to follow up using FNB's Secure Chat, but the agent I engaged with was unable to provide any meaningful assistance. I was advised to visit the branch in question in person, but it would cost me more than R100 in transport, which defeats the purpose of recovering the amount in dispute.