Still awaiting new Platinum cheque card

Reported ********** activity on my Platinum cheque card last Thursday (5 Nov) via FNB ***** Line. Cancelled card, and requested a new one to be delivered to the FNB branch at Wits. Also mentioned Wits branch is a satellite/service branch, so queried whether this would be an issue re delivery. Was told it would not be a problem by Michelle (***** Div) that it would be delivered to Wits for collection on Wed (yesterday, 11 Nov). Phoned FNB Wits Branch yesterday afternoon, spoke to Zoe who said the card has to first go to Braamfontein branch then via internal courier to Wits branch. Yesterday at 4pm the card was still with the courier company. <br> <br> FNB loves to advertise that you can get your new bank cards within 3 days. Sadly, this is not the case. <br> <br> When will I actually receive my new cheque card please??? I am travelling for work most of next week so it is urgent!