Still awaiting a response from FNB

I called in on Friday the 8th of April with regards to an account that I needed to close. The call was taken by Xolani who did not help in resolving the issue but wanted to put me through another department even though I was a Private Client. I proceeded to tell him that I had a Private Banker and all he did was put me through to someone who did not pick up the call. I called again and the call was picked up by Thembi who immediately helped and the service was rather pleasant. I am not sure as to why Xolani coudn't resolve the call? Thembi did it in 5 minutes. Both of them work in the same department but clearly Xolani is not paid to go the extra mile.<br> <br> I reported the matter to FNB on Friday and I was told that my Private Banker would get hold of me within 1 business day. I am still waiting for the call.<br> <br> The service I received was rather disappointing.