Still await feedback

Accounts were blocked by FNB branch. After many phone calls and no help placed complaint on hallo peter. Was contacted by branch manager Jacques to resolve issues. Did as was asked from me never got response after sending documentation as requested. Followed up with emails twice there after and still no response. Went to FNB Ermelo branch where they helped me with opening new accounts and closing off the old accounts. The money from old account won't be released from Lephalale branch due to now more requirements. I'm working in a remote area and every time I must return to town (where I went on 3 occasions already) to either sign documents or do this or that and now I was asked to return again for something else. Also contacted Jacques and left a message on his voice mail to call me back after I was told to come back to the Ermelo branch because Lephalale branch still doesn't want to release the money. The call was made on the 23rd of September and up to today did not receive a call or email from him.